LEGAL
Shipping & Hardware Policy
Last updated: 17/07/2026 · Version 1.0
Read this first. eposxp. is a consultancy. We do not sell, stock, or ship hardware. When you take an EPOS system or card machine on our recommendation, you buy or lease it from the provider, and they ship it, install it, support it, and handle returns under their own terms. This page explains how that works in practice and what we do to help.
1. Who supplies your hardware
Terminals, card machines, tills, printers, cash drawers, and scanners come from the provider you contract with — for example Lightspeed, SumUp, Dojo, Teya, Epos Now, Shift4, Zeller, Kayana, Vibe POS Your contract for that hardware is between you and that provider. We are not a party to it and we do not take title to the goods.
That means the provider’s shipping, delivery, warranty, returns, and cancellation terms apply. We will point you to the specific terms for your provider before you sign, and we recommend reading them — particularly the minimum term and any early termination charges.
2. What eposxp. actually does
Confirms the hardware specification matches how your site actually operates before anything is ordered
Coordinates the order with the provider and agrees a target delivery and go-live date with you
Chases the provider if delivery slips, and keeps you updated
Supports the installation, data migration, product upload, and staff onboarding, alongside the provider’s team
Helps you escalate a delivery, fault, or returns problem with the provider if you get stuck
We do this as part of the engagement. We cannot override a provider’s dispatch times, courier, stock position, or returns decision.
3. Typical delivery timescales
These are indicative only, based on what we usually see. Your provider’s confirmation is what counts.
Type
Typical time from approved order
Standalone card machine
1–3 working days
Countertop or tablet EPOS, single till
3–7 working days
Multi-till or multi-site installation
2–4 weeks, scheduled around your trading hours
Bespoke or integrated builds
Agreed case by case
The clock starts when the provider approves your application and underwriting, not when you first speak to us. Underwriting is the most common cause of delay and is entirely the provider’s decision.
4. Delivery area and costs
Most of our partners ship across the UK mainland. Delivery to Northern Ireland, the Channel Islands, the Isle of Man, and Scottish Highlands and Islands may cost more or take longer. Shipping charges, if any, are set by the provider and will be shown on your order or quote before you commit — we do not add a delivery charge of our own.
5. Installation
Some providers include remote setup, some send an engineer, and some ship a self-install kit. Which applies to you will be confirmed before you order. Where an on-site installation is arranged, you will need to give access, a working power supply, and a stable internet connection at the till points. Site readiness is your responsibility, and providers usually charge for an aborted visit.
6. Receiving your delivery
Check the boxes for damage before signing for them, and note any damage on the courier’s record
Check the contents against the order within 48 hours and report shortages or wrong items to the provider straight away — tell us too and we will chase
Keep the packaging until you are confident the equipment works, since returns often require it
Risk in the goods usually passes to you on delivery; check your provider’s terms and your insurance
7. Faults, returns, and cancellation
Faulty or dead-on-arrival equipment is handled under the provider’s warranty and returns process. Most run a swap-out service for card machines. Contact the provider’s support line first — it is the fastest route — and tell us if you are not getting anywhere.
Cancellation rights
Most of our clients contract as businesses, and the 14-day cancellation right under the Consumer Contracts Regulations generally does not apply to business-to-business contracts. Some providers offer a voluntary trial or cooling-off period anyway. If you are a sole trader buying partly outside your trade, different rules may apply. Check your provider’s terms — we will help you find the clause.
Leased and rented hardware
Card machines and EPOS terminals are frequently supplied on a lease or rental rather than a sale, often with a minimum term of 1 months and a separate finance agreement. Ending early can trigger significant charges, and the equipment must usually be returned in good order. We will always flag the term length and exit cost to you before you sign — this is one of the biggest hidden costs in the sector and it is exactly what we exist to catch.
8. If eposxp. supplies hardware directly
Where we invoice you for hardware ourselves, we will dispatch within 1-7 working days by chosen courier provide tracking and accept returns of unused goods in original packaging within 30 days of delivery. Faulty goods are covered by the manufacturer’s warranty of a bespoke time, depending on each provider and you keep your statutory rights.
9. Consumables
Receipt rolls, spare chargers, cables, and mounts are ordered directly from your provider or a general supplier. We are happy to tell you what fits your machine so you do not overpay.
10. Getting help
For a delivery, fault, or returns issue: contact your provider’s support line first, since they hold the order. If it stalls, email josephramos@nagsikap.com with your business name, the provider, and the order reference, and we will escalate on your behalf.